Return & Refund Policy
We want you to have a seamless and satisfying shopping experience at Shopora. Our Return and Refund Policy is designed to outline the process for returning products and receiving refunds. Please read this policy carefully before making a purchase.
1. Returns
1.1. If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team within 3 days of receiving the item. We will guide you through the return process.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase, such as the order number and receipt.
1.3. We reserve the right to inspect returned items and determine their eligibility for a refund based on the condition of the product.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
2.2. If your return is approved, a refund will be initiated to your original payment method within 7 business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment processor.
3. Exclusions
3.1. Certain items, such as perishable goods or personalized products, may not be eligible for returns unless they are damaged or defective upon receipt.
3.2. We do not accept returns or provide refunds for items that have been used, opened, or damaged by the customer.
4. Return Shipping
4.1. If a return is required due to our error or a defective product, we will provide instructions on how to return the item at our expense.
4.2. If you are returning an item for reasons other than damage or defect, you may be responsible for the cost of return shipping.
5. Cancellations
5.1. You may cancel your order before it is shipped. Once the order is shipped, our standard return policy will apply.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is exceptional.
Please remember that this policy is subject to change, and the version in place at the time of your purchase will apply. Thank you for choosing Shopora, and we appreciate your trust in our services.